Privacy Policy

Effective Date: 13/08/2025

New Guinea Global Freight Limited ("NGGF", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website, services, or company. It complies with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and Papua New Guinea’s Data Protection Code 2021.

1. About Us
New Guinea Global Freight Limited is an international freight and shipping company offering logistics, freight forwarding, customs brokerage, and related services across Australia, Papua New Guinea, and worldwide. Our website:  newguineaglobalfreight.com.

2. Information We Collect
We collect personal and non-personal data that is necessary for our services. This includes:

• Contact details: name, email, phone number, address, company name
   
• Shipping and cargo information
   
• Billing and payment details
   
• Customs and identification documents
   
• Website usage data (IP address, browser type, device info, etc.)
   

3. How We Collect Personal Information
Information is collected when you:

• Submit forms on our website
   
• Contact us by phone, email, or chat
   
• Book freight services or provide shipping documentation
   
• Interact with our website through cookies or analytics tools
   

4. Use of Personal Information
We use personal data to:

• Deliver freight, shipping, and customs clearance services
   
• Communicate with clients about orders or services
   
• Fulfil legal and compliance requirements
   
• Improve our website and customer experience
   
• Send marketing (where legally permitted or consented)
   

5. Disclosure of Personal Information
We may share your data with:

• Customs and government authorities
   
• Logistics providers and shipping agents
   
• Payment processors and IT service providers
   
• Legal or regulatory bodies where required by law.
  We do not sell or rent your personal data.
   

6. Cross-Border Data Transfers
Your data may be stored or processed overseas. We ensure such transfers comply with Australian and Papua New Guinean law and apply appropriate security safeguards.

7. Data Security
We use secure systems, encryption, and access controls to protect your data from misuse, loss, or unauthorised access.

8. Data Retention
Personal information is retained only for as long as required by law or for the purposes for which it was collected.

9. Your Rights
You may have the right to:

• Access your personal data
   
• Request correction or deletion
   
• Withdraw consent to marketing
   
• File a complaint with the relevant authority
  To exercise these rights, contact us at the details below.
   

10. Cookies and Analytics
Our website uses cookies and third-party tools (e.g., Google Analytics) to analyse visitor behavior and improve functionality. You can manage cookies via your browser settings.

11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before use.

12. Children’s Privacy
Our services are not intended for users under 16 years of age, and we do not knowingly collect data from children.

13. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website. Continued use of our services indicates your acceptance of the latest version.

14. Contact Us
If you have questions or concerns about your privacy, or wish to make a complaint, please contact: New Guinea Global Freight Limited

Ground Level, Bay 5 RDF Haus Section 38 Lot 38, Jackson Parade, 7 Mile Boroko, Port Moresby NCD, Papua New Guinea
Email: 

info@newguineagobalfreight.com
Phone: 

+675 7535 0508 (PNG)

+61 466 182 983 (AUS)

Website: 

newguineaglobalfreight.com 

If you are unsatisfied with our response, you may contact:

• The Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
   
• The Department of Information and Communications Technology (DICT), Papua New Guinea